REFUND & RETURN POLICY – GOOD FRAGRANCE CO
Effective Date: 5/1/2026
At Good Fragrance Co, customer satisfaction is important to us. Due to the nature of fragrance products, please review our return and refund policy carefully before placing an order.
RETURNS
For hygiene and safety reasons, we do not accept returns on opened or used fragrance products.
We only accept returns if:
• The item arrived damaged
• The wrong item was sent
• The product arrived leaking or defective
To qualify for a return:
• You must contact us within 7 days of delivery
• The product must be unused and in its original packaging
• You must provide photo proof of the issue
REFUNDS
Once your request is reviewed and approved, refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the error was caused by Good Fragrance Co.
NON-REFUNDABLE ITEMS
We do not offer refunds or exchanges for:
• Opened or used fragrances
• Products purchased on sale or during promotions
• Orders with incorrect shipping addresses entered by the customer
• Delays caused by the shipping carrier
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, leaking, or incorrect, please email us at [your email here] with:
• Your order number
• Photos of the item and packaging
• A brief description of the issue
We will work quickly to resolve the problem.
LOST OR STOLEN PACKAGES
Good Fragrance Co is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Please contact the carrier directly for assistance.
CHARGEBACKS & FRAUD
We reserve the right to deny refunds in cases of suspected fraud, abuse, or chargeback misuse.
CONTACT
Good Fragrance Co
Email: yourgoodfragranceco@gmail.com
Website: goodfragranceco.com
By purchasing from Good Fragrance Co, you agree to this Refund & Return Policy.